Welcome to Primalyst support. We're here to help you get the most out of the app.
📧 [email protected] We aim to respond within 1–2 business days.
How do I subscribe to Primalyst Pro? Open the app → Profile → Manage Plan (or tap any Pro feature) → choose Monthly or Annual → confirm the purchase through your Apple ID.
What's included in Primalyst Pro? Pro unlocks Primalyst AI, Circadian tools, and Feast (nutrition tracking). The Free tier includes the Den (365, Steps & Deep Focus) and Tribe (Community, Posts & DMs).
How do I manage or cancel my subscription? Subscriptions are billed through your Apple ID. Open the App Store app → tap your profile picture → Subscriptions → Primalyst → change or cancel. You'll keep access until the end of your current billing period.
How do I restore a purchase? Profile → Manage Plan → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
Do you offer a free trial or introductory offer? Introductory offers (such as a discounted first month) may be available to new subscribers and are shown on the plan screen before you confirm.
Can I get a refund? Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com to request one.
How do I delete my account and data? Profile → Account → Delete Account. This permanently removes your account and associated data.
I found a bug or have a feature request. Email [email protected] with the details (and your device model + iOS version for bugs) and we'll take a look.
Primalyst is for general wellness and education. It does not provide medical advice and is not a substitute for professional care. Consult a qualified provider before making health decisions.
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